Job description
Tech Mahindra is Hiring for Service Desk (Technical Support)
Role- Associate Technical Support (Voice /Blended process)
Work location– Noida
0 – 5 years
3-4.75 Lacs P.A.
Hiring office located in Noida, Uttar Pradesh
Experience: Min 1 year in International Service Desk Technical Support is Required
Working Days – 5 Days a week
Transport – Both side Cabs will be provided if you live within 30 Kms of radius from the office location.
*******TRAINING WILL BE FROM OFFICE ******
*********LOOKING FOR IMMEDIATE JOINERS ONLY*********
***Kindly go through the JD below and apply on the Naukri portal itself. ***
Role Outline
Working within one of the organizations campaigns the successful candidate will be responsible for providing comprehensive Voice and Email support to its Customers. This will range from offering end user support to co-ordination with vendor, client problem management team & other teams whilst delivering a high level of customer service and quality of service.
Key Responsibilities
- Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
- Follow-up/ update ticket for every call to ensure timely closure.
- Call ownership, drive to resolution and communication with customer.
- Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
- Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
- Proactive monitoring & Perform documented Escalation process.
- Troubleshooting on Application Support (Off Shelf or Customized)
- Troubleshooting on Printers & MFDs
- Troubleshooting on VPN software and Collaboration tools
- Troubleshooting on Password Reset tools and Remote Control tools
- Troubleshooting of MS Windows & Office, Desktops, Laptops, i PAD Peripherals and Networking
- Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)
- Interaction with internal and external stakeholders
Experience Essential
- Exposure to similar role for a minimum of 6 months.
Experience Desirable
- 1 year or more experience in similar role.
- Experience on Desktop support, application support
- Exposure on ITSM ticketing tools
- Working knowledge of ITIL framework.
Interview rounds:
- 1. HR Screening Round
- 2. Technical Round
Note :- This is work from Home Job but for training you have to be NOIDA for 1 month.
Technical Support – Voice / Blended Industry Type
IT Services & Consulting Department
Customer Success, Service & Operations
Employment Type
Full Time, Permanent
Role Category:
Voice / Blended
Education
UG:
Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred keys kills
Troubleshooting Skills Outlook Configuration IT Service Desk Ticketing Tools
Remote Support Technical Helpdesk Service Desk Technical Voice Process
Interest Candidate’s Apply on Naukri portal link given below
